Warranty Policy

To protect the interests of customers, Truong Long Company offers a warranty policy for customers when using maintenance/repair services at Truong Long stations as followings:

For new vehicles: Warranty policy in accordance with the rules of HINO Motors Vietnam

  • Start of warranty: The warranty period begins when the vehicle is delivered to the first owner.

  • Warranty period: Within 7 years and mileage limit as followings:

  • Warranty conditions: Based on the warranty and maintenance manual provided by Hino to customers.

  • Warranty coverage: The warranty applies only within Vietnam.

  • Free warranty: All repairing services that are listed under warranty terms (parts, labor).


Warranty years


3007350.000 km
500500.000 km
700700.00 km

For the replacement of spare parts and repairing to vehicles:

Spare parts warranty is 03 months or 6,000 km from the date of acceptance and handover of the vehicle.

Terms of warranty, maintenance and repairing are warranted for 3 months or 6,000 km from the date of acceptance and handover of the vehicle.

For new vehicles:

  • Damages caused by accidents, modifications on the vehicles

  • Damages caused by environmental conditions.

  • Damages caused by incorrect or inadequate maintenance.

  • The reallocation of upper-body and other equipment 

  • Maintenance costs.

  • Additional fees such as phone calls, time-consuming damage, car rental, etc.

  • Towing costs.

For vehicle replacement parts and repairing:

- During the warranty period, if there were any signs of technical fault, please inform the company.

  • If due to the fault of replacing spare parts, the repair  will conduct a free warranty for customers.

  • If due to the customer's mistake, the customer will be responsible.

- To receive warranty service, you are responsible for taking your HINO vehicle to the nearest Truong Long Service Station at:

  • Lot 46, Road No  03, Tan Tao Industrial Zone, Binh Tan district, HCMC

  • Lot 1A, 1B, A11, A12, Binh Minh Industrial Zone, Binh Minh town, Vinh Long province

  • 1A Route, Hoa Chau commune, Hoa Vang province, Da Nang City